What is Dynamics 365, exactly? What does this have to do with Office or M365? Which CRM tool is it? What is ERP? Does Office 365 send me an email? Almost every new person who is new to the Microsoft family is not able to understand the difference between M365, O365, and D365. In this article we are going to get a brief idea of both of these.

These are frequently asked questions by those who are just starting to look into business software. The solutions are both simple and difficult. Simple, because 365 is essentially a set of business tools that you can use immediately. Complex because they accomplish so much and cover so much ground within your company. It takes a lot of effort to get your head around everything.

Basics of Microsoft 365 and Dynamics 365

Basically, the abbreviation of Microsoft 365 is M365 and Dynamics 365 is D365. Whereas, Office 365 is O365. Because Office and Dynamics are both part of the 365 platform, they share a common data model. Allowing them to communicate freely as needed. If you speak with a Microsoft salesperson, they may use the word “M365” to refer to their high-end business license. However, most of us in the trenches refer to M365 as a blend of D365 and O365.

What is Microsoft 365?

M365 is a collection of online software program that help companies manage their operations. Marketing and CRM are among the technologies available, as are finance and business intelligence. M365 is different from Microsoft’s Azure range of services. Natural Language Processing, Artificial Intelligence, and other Azure services are available. There are far too many to list in this page, but a thorough list can be found here. Azure services and Office 365 can collaborate to perform things like include the content of an automated conversation in your CRM.

Let’s dive into the specifics of M365 now. Because everyone uses email, I’ll start with the Office side of 365. O365 comprises the main Office apps, including as Outlook, Word, Excel, and PowerPoint, as well as other powerful tools such as Access and OneNote, as well as services such as OneDrive, Exchange, and SharePoint.

However, All of these tools and services are not available to everyone who uses Office 365. Your license type determines your exact product mix. An Enterprise E5 license holder, for example, has access to everything, whereas an Office Online license holder simply has access to a few apps through a browser.

Dynamics 365

CRM, ERP, Customer Service, and other business management apps are included in the Dynamics side of 365.

D365 Sales is the CRM product, and it comes in two flavours: Professional and Enterprise. For firms with lower sales needs, Sales Professional includes fundamental sales operations at a discounted fee. Sales Enterprise includes comprehensive sales capabilities to suit sophisticated requirements.

D365 Sales Enterprise allows customers to construct corporate hierarchies, define and manage sales targets, manage territories, and sync offline mobile devices, among other things. D365 Sales Professional is simple, but it does the job, and both products interact with Outlook. Which is one of M365’s most significant features.

If you want to know more about D365 : – Click Here

If you are new to Microsoft Family you must be wondering about W365? So lets make your Ideas clear. It is know as Windows 365. Basically, It is a subscription based Cloud PC. If you want to know More about W365 Click Here.

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