This UAE based Interior construction contractor company is one of the leading providers of turnkey interior design and fit-out solutions.
Limited Skillset – When company decided to upgrade to the latest innovative technology, the in-house IT support technician had limited expertise to support, manage and monitor it. In-house team had trouble with migrations to new software and configuring new hardware server.
Annual leave coverage - When somebody is off on holiday or off sick, the level of support severely affected.
Durability of Hardware – there was no routine maintenance schedule, hardware did not undergo a thorough inspection, and severe issue was not caught before major problem arise.
GetMax understood the customer challenges by detailed in-depth discussions with their IT team. This is where AMC Support contract was introduced.
What GetMax offered?
System configuration & installations
Desktop Support & installations of operating systems for Windows/ Linux
Troubleshooting
Disaster Data backup and recovery
Complete solutions for Wi-Fi related issues
Management and cleansing of disks
Server & network installations
Email management
Security management
Implementing high ended antivirus protection methods
Results:
Improved durability – Through AMC, the durability and endurance of the components prolonged through systematic maintenance and repair.
Increased productivity – Once the components were properly maintained, unexpected system failure decreased. As the technicians carried out thorough examination and inspections, they could easily identify minor glitches that if ignored can lead to major issues such as breakdowns and malfunctions.
